Complaints management

The Code of Ethics and Conduct

 

The Code of Ethics and Conduct identifies the core values that diocesan employees and volunteers must embody in their actions. 

• Code of Ethics and Conduct
• Summary table

 

Reference document 

The Diocesan Policy on Safe Environments provides a framework for the diocese's pro-active actions on harm prevention and complaint management. 

• Diocesan policy on safe environments

Resources for safe environments

The Safe Environment Coordinator is Chantale Duguay. She can be reached by e-mail at msecur@diocesegatineau.org. She assists the diocesan and parish teams in implementing the diocesan orientations for safe environments.

• "For the sake of the little ones''

Report sexual abuse of a minor or vulnerable adult 

To report the sexual abuse of a minor or vulnerable adult by a priest or other parish or diocesan worker, contact Ms. Lise Duguay by telephone (819) 776-5112 or e-mail duguayli@videotron.ca.

You can consult the diocesan policy for the management of such a report, its summary and a flow chart describing the procedure for managing a complaint: 

• Diocesan policy for the management of a complaint (fr)
• Policy summary 
• Procedure flow chart 

Reporting harassment in the workplace 

To report a situation of harassment in the workplace (whether by an employee or volunteer, a member of the diocesan team or a member of a parish team), contact Ms. Jeannette Ndaya Tshibangu by telephone (819) 771-8391 ext. 310 or by e-mail RH@diocesegatineau.org.

You can consult the diocesan policy for handling such reports here: 

• Diocesan policy for managing harassment in the workplace

Report other violations of the code of ethics and conduct 

To report any other violation of the Code of Ethics and Conduct (other than sexual abuse or harassment in the workplace), please contact Father Rodhain Kasuba by telephone (819) 771-8391 ext. 303 or by e-mail kasubar@diocesegatineau.org.